Shipping and Returns
At Fitflop Spain, we want you to enjoy your purchase with complete confidence. That's why we offer a clear and simple shipping and returns policy.
For more information or if you have questions about your order, our customer service team is available to assist you by writing an email to atencionalcliente@fitflop.es
Shipping Policy
Delivery Scope
Shipments are made exclusively within the Iberian Peninsula (Spain and Portugal) and the Balearic Islands.
Shipments to the Canary Islands, Ceuta, and Melilla are excluded for now.
Shipping Costs
Shipping costs will be calculated based on the destination zone and will be detailed during the purchase process before order confirmation:
- Iberian Peninsula: €6
- Balearic Islands: €8
Free Shipping
Free shipping will be offered for orders equal to or greater than €49, including taxes, applicable only to shipments within the indicated zones.
Delivery Times
Orders will be processed and shipped within an estimated 2-3 business days from payment confirmation.
Delivery times may vary depending on the destination and circumstances beyond the seller's control (such as logistical incidents or periods of high demand).
Deliveries are made only on business days, so no shipments or deliveries will be made during weekends or public holidays.
Delivery Responsibility
Responsibility for the order will transfer to the customer at the moment they, or a third party authorized by them, take physical possession of the products.
Shipping Incidents
In case of delay, loss, or incident during delivery, the customer must contact customer service as soon as possible to manage the resolution of the problem.
Delivery Address
The customer is responsible for providing a complete and correct delivery address. The seller is not responsible for delays or delivery failures resulting from incorrect or incomplete data.
Return Policy
Right of withdrawal
The customer has a period of 30 calendar days from the receipt of the order to request a return of their purchase.
This period constitutes a voluntary extension of the minimum legal period of 14 calendar days recognized by the applicable regulations on consumers and users, without prejudice to the rights of the customer in accordance with said regulations.
To exercise this right, you must notify the seller in advance through an unequivocal statement (for example, by email).
Return conditions
For the return to be accepted, the products must:
- Be in perfect condition, unused and with their original packaging
- Include all accessories, labels, and documentation
- Show no signs of improper use
The seller reserves the right to reject returns that do not meet these conditions.
To initiate a return, you can contact us at atencionalcliente@fitflop.es. or request a return from your customer area. Please note that returns must be sent to the following address:
- Tienda Fitflop, Calle Ramón Areces s/n, Nueva Andalucía, 29660 Marbella, Málaga.
Return costs
Returns have a fixed cost of €6, which will be deducted from the amount to be reimbursed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at atencionalcliente@fitflop.es.
Product exchanges
We do not make size, color, or model exchanges.
If you wish for a different product, you must request the return of the original item according to the indicated conditions and place a new order independently.
